Free shipping may exclude areas deemed remote by our carriers. Our Customer Service team will inform you of the price to ship your item when they process your request.
Terms & Conditions
As a condition of your use of the Site (as defined below), you hereby represent and warrant to the Company (as defined below) that you:
- Will only use the Site for lawful purposes in accordance with the Terms (as defined below) and our online privacy policy (the “Privacy Policy”)
- Agree to honour our intellectual property rights
- Agree to provide us with accurate information as necessary for the proper conduct of the Site and to take responsibility for the information you provide
- Acknowledge that we may be unable to process and shall have no responsibility to process requests the accuracy of which we cannot validate
- Agree to remove any link (other than personal “bookmark” or “favorites” entry) to the Site upon written request
- Will refrain from using profane, vulgar, inflammatory, libelous, or similarly discourteous language in any e‑mail or form entry created through the Site
- Shall not interfere or attempt to interfere with the operation of the Site in any way through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or other means expressly prohibited by any provision of the Terms.
The Company reserves the right, in its sole discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed or accepted and your credit card charged. In the event that your order is cancelled after your payment has been processed, the Company will issue a full refund.
Other than your account information and your information needed to process orders, the Company does not wish to receive Material (as defined below) from you that is confidential, secret or proprietary information.
You acknowledge and agree that any Material which you provide including, but not limited to, your ideas, suggestions, comments and other feedback regarding your use of the Site or the Products (as defined below), is not, except as may be required under applicable law or pursuant to the Privacy Policy, confidential, secret or proprietary.
You hereby acknowledge and agree that any or all information and Material provided by you to the Site may be included in a database owned by the Company in which we have rights and interests, including but not limited to, the compilation copyright, and we reserve the right to use any information or materials you provide to us or that we obtain through your use of the Site to the fullest extent permitted by law, subject to our Privacy Policy. You, therefore, consent to the Company using any such information or material provided, in whole or in part by any means or in any manner whatsoever, including reproducing, retransmitting or publishing this information or material or ideas, concepts or other information contained therein for the commercial purposes of the Company or the disclosure of your identity, in accordance with the Terms and the Privacy Policy.
For greater certainty, and without limitation to the generality of the foregoing, by posting messages, uploading files, inputting data or engaging in any other form of communication to or within the Site, you hereby grant the Company a perpetual, worldwide, irrevocable, unrestricted, non‑exclusive, royalty‑free license to use (including use for promotional and advertising purposes), copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the content of your communications and any ideas or original materials contained therein, in all media now known or hereafter developed. This license shall include the right to exploit any and all proprietary rights in and to any such communications including, without limitation, any and all rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You hereby waive all moral rights, all rights you may have to inspect and/or approve of any use by the Company of any material or ideas submitted by you or the right to receive any compensation for such use. You waive all rights to any claim against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with any of the foregoing. You agree and understand that the Company is under no obligation to use any material or ideas submitted by you in any way whatsoever.
Furthermore, you acknowledge that unprotected e‑mail communications and other transmissions over the Internet are not confidential and may be subject to possible interception, alteration or loss. You acknowledge and agree that by submitting any such communications to the Company or the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and the Company other than pursuant to the Terms. The Company shall not be responsible for the payment of any monies to any other party in connection with the Company’s use of any information or material provided by you to the Company or the Site. You also represent and warrant that any and all such information or Material which you provide to the Company, whether provided by you electronically by accessing or using the Site or otherwise, and the Company’s use of this information and Material so provided as permitted in the Terms, does not infringe the rights of any other person or entity.
You hereby consent to the exchange of information and documents between you and the Company over the Internet or by e‑mail, and you agree that the Terms, together with any applicable Order Confirmation(s) accepted by the Company in electronic form shall be the equivalent of an original written paper agreement between you and the Company. You further agree that all agreements, notices, disclosures and other communications that we may provide to you electronically satisfy any legal requirement that such communications be in writing.
For all questions relating to the Terms
BY EMAIL:
customerservices.ca@lecreuset.com
BY PHONE:
+1 450-328-3479
BY POST MAIL:
740 Notre-Dame Street West, Suite 1505
Montréal, Québec
H3C 3X6
The Company may use “cookies” to track your preferences and activities on the Site. Cookies are small data files transferred to your computer’s hard‑drive by a website. They keep a record of your preferences, making your subsequent visits to the Site more efficient. Cookies may store a variety of information, including, the number of times that you access a website, your registration information and the number of times that you view a particular page or other item on the website. The use of cookies is a common practice adopted by most major websites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Site’s functions will not be available, and the user will lose some of the benefits of the Site. For more information on how the Company uses cookies, please read our Cookie Policy.
NO PURCHASE IS NECESSARY TO ENTER THIS CONTEST (the “Contest”). A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
All monetary amounts herein are calculated in Canadian dollars.
The Contest is open only to individuals who (i) are legal or permanent residents of Canada; and (ii) have reached the age of majority in their province or territory of residence at the time of entry, except the directors, officers, agents and employees of Le Creuset Canada Inc. (“Le Creuset”) and all of its affiliated and associated entities and divisions, their respective advertising and promotional agencies and all members of their respective immediate families living in the same household and any other persons with whom they are domiciled. For greater certainty, it is understood that entrants who are minors in their jurisdiction of residence are not eligible to enter the Contest.
By entering the Contest, each entrant accepts the terms and conditions of these Contest rules and regulations (the “Rules”) and agrees to be bound by them. The Contest is subject to all applicable federal, provincial, municipal and local laws and regulations. The Contest is void where prohibited or restricted by law. All issues and questions concerning the construction, validity, interpretation and enforceability of the Rules or the rights and obligations between the entrant and Le Creuset in connection with the Contest, shall be governed by and construed in accordance with the laws of the province of Québec.
The Contest will begin on October 5th, at 9:00 AM Eastern Standard Time (EST), and end November 6th, 2026 at 8:30 AM EST (the "Contest Period").
In order to enter for a chance to win the one (1) Prize (defined below), each entrant must sign up to the Le Creuset Canada Preferred Client List (newsletter).
All eligible entries for the Contest must be received by Le Creuset by the applicable Entry Deadline, must comply with the terms hereof and must have a correctly answered Skill-Testing Question. All entries become the property of Le Creuset. Any entries by third parties, or generated by a script, macro or by any other automated means whatsoever (including, without limitation, any electronic, robotic or computer automated or automatic contest entry program, tool, service, script, bot, macro, system or software, whether commercially developed or otherwise), or that contain typographical errors, are altered, tampered with, incomplete, inaccurate, irregular in any way, or otherwise not in compliance with the Rules, will be considered null and void and will cause the disqualification of such entrant from the Contest. Repeated violations of the foregoing may render such entrant ineligible for future contests or promotions offered by Le Creuset. Odds of winning a Prize will vary depending on the number of eligible entries received.
Up to one (1) entry per entrant will be permitted. All additional entries will be disqualified. For greater certainty, it is understood that all additional entries or any attempt by an entrant to make more than one (1) entry will be considered null and void and will cause the disqualification of such entrant from the Contest. Repeated violations of the foregoing may render such entrant ineligible for future contests or promotions offered by Le Creuset.
One (1) prize will be awarded. The prize consists of a Braiser in Licorice. The approximate retail value of the prize is $465 CAD.
The winner will be selected randomly from all eligible entries received during the Contest Period. The winner will be contacted via the provided email address within ten (10) business days following the end of the Contest Period. The winner must respond to the notification within five (5) business days and provide their full name, mailing address, and phone number to claim the prize. If the selected winner does not respond within the specified time or fails to provide the required information, an alternate winner may be selected.
Le Creuset reserves the right to verify eligibility qualifications of any entrant or Prize Winner. In addition to the eligibility qualifications set forth in Section 3, each Prize Winner must comply with the Rules and correctly answer a time-limited, mathematical skill-testing question (without the assistance of another person or mechanical device) (the “Skill-Testing Question”) included as part of the entry form referred to in Section 6.b and/or the Release (defined below) and/or administered by a representative of Le Creuset during a pre-arranged, mutually convenient telephone call and/or as otherwise may be provided by Le Creuset. In addition to the foregoing and in order to be eligible to receive a Prize awarded hereunder, the Prize Winner must execute and notarize if required under applicable law a full release and affidavit of eligibility in a form to be provided by Le Creuset which, inter alia, relieves Le Creuset from any and all liability for injury associated with a Prize or any component thereof awarded to a Prize Winner, as well as satisfy any and all laws and regulations and other criteria required by a Prize Winner’s province or territory of residence (the “Release”). Should a Prize Winner not comply with the Rules, not claim a Prize by the Prize Claim Date, incorrectly answer the Skill-Testing Question, decline a Prize or any part thereof for any reason whatsoever, not execute any required Release, or otherwise fail to satisfy any requirement or eligibility qualification contained herein, such selected winner will be disqualified and deemed to have forfeited his or her Prize without any prize replacement, reimbursement or substitution of any kind whatsoever and in such circumstances, Le Creuset will have no further obligation to the Prize Winner in question and may decide, in its sole and absolute discretion, to select an alternate Prize Winner by a random draw conducted by Le Creuset and the terms and conditions of Section 11, Section 12 and Section 13 herein will apply mutatis mutandis to such newly selected Prize Winner.
No cash, product substitution or prize equivalent will be permitted. A Prize cannot be combined or used in conjunction with any other contest or offer. A Prize, and, for greater certainty, the product(s) purchased with such Prize, must be accepted “as is” without any warranty or guarantee (express nor implied) by Le Creuset and cannot be redeemed for cash or any gift cards or other gift certificates of any kind, in whole or in part. No component of a Prize may be returned after pick-up. Choices of styles, sizes, colours and types of products and merchandise which may be purchased with the Prize are subject to availability at the Stores. No rain checks will be provided.
By entering the Contest, all entrants (A) irrevocably grant to Le Creuset the right to use their name in any publicity carried out by Le Creuset, and (B) agree to grant to Le Creuset a non-exclusive irrevocable license and right to incorporate, use and reproduce photograph, voice, name, actual or simulated likeness, biographical information, city or original hometown and province or territory of residence, without additional compensation or consideration of any kind, in whole or in part for the purposes set out herein in connection to the Contest as well as in, and in connection with, the advertising, exhibiting, marketing, promotion and exploitation of its business in any manner, in all media throughout the world whether now known or hereinafter devised, including without limitation, the Homepage, the Fan Page, and/or any other Le Creuset online social networking and media marketing web pages, and all forms of print, radio, television, home-video, CD ROM, DVD, and other digital or interactive “electronic” media, in perpetuity. Those individuals who do not wish that their personal information be used for such purposes are required to so indicate in writing to Le Creuset at the following address: 740 Notre-Dame Street West, Suite 1505, Montréal, QC H3C 3X6. For further information regarding the use of the Contestant’s personal information by Le Creuset, please refer to the Privacy Policy.
Subject to a contrary ruling by the Régie (defined below), if for any reason the Contest is not capable of running as planned due to (i) infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, technical malfunctions or any other causes corrupting or affecting the administration, security, fairness, integrity or proper conduct of the Contest, (ii) insufficient entries, or (iii) due to any other cause beyond the control of Le Creuset, Le Creuset reserves the right, in its sole and absolute discretion, to disqualify an individual and/or cancel, terminate, modify or suspend the Contest in whole or in part and/or modify the Rules. Without limiting the generality of the foregoing, Le Creuset reserves the right to prohibit an entrant from participating in the Contest if it determines that said entrant is attempting to undermine the legitimate operation of the Contest by cheating, hacking, deception or other unfair playing practices or intending to abuse, threaten or harass other entrants. ANY ATTEMPT BY ANYONE TO DAMAGE OR DISRUPT THE CONTEST OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST WILL BE CONSIDERED A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, LE CREUSET RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING CRIMINAL PROSECUTION.
It is each entrant’s sole responsibility to notify Le Creuset in writing at the address indicated above if he or she changes his or her telephone number, e-mail or mailing address or any other contact information. All such corrections to the contact information of an entrant must be received by Le Creuset at the applicable Entry Deadline.
To the extent permitted by applicable law, if any of the terms of the Rules are or become invalid, are ruled illegal by the Régie (defined below) or any court of competent jurisdiction or are deemed unenforceable under the then current applicable laws, it is the intention of the parties hereto that the remainder of the Rules will not be affected thereby and will remain in full force and effect.
For Québec entrants, any litigation respecting the conduct or organization of a publicity contest may be submitted to the Régie des alcools, des courses et des jeux (the “Régie”) for a ruling. Any litigation respecting the awarding of a prize may be submitted to the Régie only for the purpose of helping the parties reach a settlement.
For an additional set of the Rules and/or the Prize Winners’ name, send a written request by self-addressed, stamped envelope (ensure that sufficient postage is included) to Le Creuset Canada, 740 Notre-Dame Street West, Suite 1505, Montréal, QC H3C 3X6.
Material on the Site, including but not limited to texts, images, illustrations, articles, photographs, software, audio clips and video clips, is owned or otherwise provided by the Company, and the Company does not represent or warrant that such material does not infringe the rights of any other person or entity. The material on the Site is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international conventions and treaties. The Company is the owner of the copyright in the entire Site and, consequently, the material on the Site may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, including but not limited to text, audio or video, without the prior written consent of the Company. Trademarks, logos and service marks (collectively, the “Marks”) displayed on the Site are registered or unregistered Marks of the Company or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in the Site is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act.
Notwithstanding the foregoing, the Company authorizes you to make one electronic or paper copy of the information posted on any page of the Site provided that the copy is used solely for non‑commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on any such page of the Site. This license does not include any resale of the Site or its contents; any collection of product listings, descriptions or prices; any other derivative use of the Site or its contents; any downloading or copying of information for the benefit of any merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You may not frame or utilize framing techniques to enclose any page on the Site or any trademark, logo or other proprietary information (including images, text, page layout, or form) of the Company without express written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company. Any unauthorized use of the Site and/or its contents terminates the permission or license granted by the Company.
Except as otherwise may be expressly provided herein, nothing contained in the Terms shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent, trademark or other intellectual property right of the Company or any other person or entity.
You acknowledge and agree that any dispute that may arise between you and the Company in respect of the Terms and the transactions contemplated herein shall be resolved by the provincial and federal courts and tribunals sitting in the Province of Québec and you hereby irrevocably submit and attorn to the personal and exclusive jurisdiction and venue of these courts.
The Terms, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and the Company with respect to the use of the Site and any transaction conducted on or from the Site and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified, except in writing or by the Company making such amendments or modifications available to it pursuant to the Terms.
The Terms shall inure to the benefit of and be binding upon each of the parties hereto and their respective successors and permitted assigns.
The Company makes no representation or warranty regarding the functionality, the good working order or condition of the Site, its suitability for use, or that its use, or any information or material, including any downloadable software, accessed from or through the Site will be uninterrupted or error‑free. The Company does not represent, warrant or undertake that any errors on or relating to the Site will be corrected, or that any server from which the Site is operated is or will be free from viruses or other harmful components.
Except as expressly provided for in the terms, the Site and all materials, products and information provided through or on the Site are provided to you on an “as is”, “as available”, “with all faults” basis and the Company does not make or give any representation, warranty or condition of any kind, whether express or implied, written or oral, statutory or otherwise, including without limitation warranties as to (i) uninterrupted or error‑free transactions, privacy, or security, (ii) accuracy, adequacy or completeness of the Site and the content thereof, the information, materials and functions made accessible by the software used on or accessed through the Site, any products or services or hypertext links to third parties, or for any breach of security associated with the transmission of sensitive information through the Site or any linked site; or (iii) merchantability, quality, title, durability, suitability, non‑infringement or fitness for a particular purposes, or those arising out of a course of dealing or usage of trade. These exclusions are in addition to any specific exclusion otherwise provided in the Terms.
Because certain federal or provincial laws do not permit the exclusion of certain warranties, these exclusions may not apply to you.
This section shall survive the termination or expiry of the Terms or any agreement you may have entered into with the Company.
Gift cards may only be used for making purchases at participating Le Creuset boutiques located in Canada as well as online at LeCreuset.ca. The card must be present during the sales transaction that will be debited against the card balance; if the transaction exceeds the balance, the user must pay the difference. The card cannot be redeemed for cash and change will not be returned, unless otherwise required by law. The card does not expire but becomes inactive upon use of all card value. The Company does not accept responsibility for lost, damaged or stolen cards.
The Site is controlled and operated by the Company from Montreal, Canada and the Terms, the Site, any use of the Site and any transaction conducted on or from it shall be governed by the laws of the Province of Québec and the laws of Canada applicable therein without reference to principles of conflict of laws.
The headings used herein are inserted for convenience of reference only and do not affect the construction or interpretation of the Terms.
By using the Site you hereby agree to indemnify, defend and hold harmless the Company from and against any and all losses, damages, liabilities, and claims and all fees, costs, expenses, of any kind related thereto (including, without limitation, reasonable attorneys’ fees) incurred by the Company in connection with any claim arising out of, based upon or resulting from your use of the Site. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not, in any event, settle any matter without the written consent of the Company.
FOR THE PURPOSES OF THIS SECTION, “THE COMPANY” SHALL INCLUDE THE Company, its divisions, affiliates, subsidiaries and related companies INCLUDING THEIR successors and assigns, and their respective directors, officers, owners, employees, agents, mandataries, contractors, licensors, licensees and third-party suppliers.
THIS SECTION SHALL SURVIVE THE TERMINATION OR EXPIRY OF THE TERMS OR ANY AGREEMENT YOU MAY HAVE ENTERED INTO WITH THE COMPANY.
The Company makes no representation that materials, information or Products provided on or through the Site are appropriate or available for use in other locations or jurisdictions than Canada. Those who choose to access the Site from other locations or jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Une version française des Modalités est disponible ici.
To the maximum extent permitted by applicable law, in no event will the Company be liable for any damages or losses of any kind, whether direct, indirect, incidental, special, exemplary, punitive or consequential, howsoever caused, including but not limited to, any lost data, lost profits, lost savings, loss of goodwill, lost business, loss of use or lack of availability of facilities including computer resources, routers and stored data, arising out of or in connection with the use of the Site, including without limitation the materials or information provided through the Site, the Products, or the transactions conducted on or from the Site, even if the Company or any of its lawful agents, contractors, employees or mandataries have been advised of the possibility of such damages or claim.
In particular, and without limiting the preceding paragraph, in no event will the Company be liable to you for damages or losses resulting from viruses, data corruption, failed messages, damages arising as a result of transmission errors or problems, telecommunications service providers, the Company’s contractors, the Internet backbone, third‑party suppliers of products or services, damages or losses caused by you, or your respective employees, agents, mandataries or subcontractors, or other events beyond the reasonable control of the Company.
If, despite the limitations above, the Company is found liable for any damage or loss in connection with the Site, in no case will the Company’s total liability arising under any cause whatsoever (including without limitation breach of contract, negligence, gross negligence or otherwise) be for more than, in the aggregate, the lesser of $100 or the amount paid by you for the specific Products purchased by you and to which the claim relates.
If you are dissatisfied with the Terms or the Site, your sole and exclusive remedy is to discontinue using and accessing the Site.
Certain federal or provincial laws may not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
For the purposes of this section, the “Company” shall include the Company, its divisions, affiliates, subsidiaries and related companies including their successors and assigns, and their respective directors, officers, owners, employees, agents, mandataries, contractors, licensors, licensees and third-party suppliers.
This section shall survive the termination or expiry of the Terms or any agreement you may have entered into with the Company.
Links and references to other websites are provided to you as a convenience only. The Company has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material posted thereon, or products or services offered thereon. You may not create links from other websites to the Site, except if expressly permitted by the Company. To obtain such permission, please contact us here.
The Company may, for any reason in its sole discretion and without notice to you, terminate, change, suspend or discontinue the Site or any aspect of it, including but not limited to any Site content, features or hours of availability and the Company will not be liable to you or any third party for doing so. The Company may also impose rules for and limits on the use of the Site or restrict your access to part, or all, of the Site without notice or liability. All rights not expressly granted in the Terms are reserved to the Company.
You may not assign your rights or obligations herein without the prior written consent of the Company.
The Site is intended for use by adults only. If you use the Site to purchase Products, you represent that you are of legal age to enter into any purchase agreement through the Site and become bound by its terms. If you are under the age of majority in the jurisdiction in which you reside, your parent or guardian should use the Site on your behalf and you should not use the Site on your own or provide any personal information to the Company. The Company does not knowingly collect information from children under the age of 13 or under the age of 14 for residents of Québec.
The failure of the Company to enforce any provisions of the Terms or to respond to a breach or default by you or any third party of the Terms shall not in any way waive the right of the Company to subsequently enforce any of the terms contained herein or to act with respect to similar breaches or defaults.
All Product(s) purchased from the Company are delivered to you by a third-party delivery company, pursuant to a shipping contract. You shall become the owner of the Product(s) and shall assume the risks of loss at the time of delivery by the Company of the Product(s) to the third-party delivery company.
Terms of payment for any Products purchased through the Site shall be determined at the Company’s sole discretion. Payment shall be made by credit card or Le Creuset gift cards unless some other pre‑arranged method of payment has been accepted by the Company. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card and the Company’s credit card processor.
Our privacy practices respecting the information we collect during your visit to the Site are explained in our Privacy Policy, the terms of which are hereby incorporated by reference. Your continued use of the Site implies that you acknowledge that you have read our Privacy Policy and agree to its terms, and that you consent to our use of your personal information and the content which you provide us through the Site and any social networking pages, such as Facebook, Twitter and YouTube, in accordance with the terms of and for the purposes set forth in our Privacy Policy, as same may be amended from time to time.
Products which may be purchased from the Site are available for sale and distribution to customers in Canada only. The Company attempts to be as accurate as possible in describing all Products available for sale and/or distribution by the Company. However, the Company does not warrant that Product descriptions or other content of the Site are accurate, complete, reliable, current or error‑free. Please note that because the colours of the Products you see will depend on your monitor, the Company cannot guarantee that your monitor will display the exact actual colour of a Product displayed.
The availability of certain Products may be limited, and Products may not be available for immediate sale. The Company may revise or cease to make available any Products at any time without prior notice. In the event that the Company is unable to deliver to you a Product ordered due to lack of availability, the Company will notify you via e‑mail and your order may be automatically cancelled with respect to such unavailable Product, provided that the Company may, in its sole discretion, contact you in order to allow you to maintain your order subject to a revised delivery time if and when the Product becomes available.
Before submitting an order for the purchase of Products using the Site, you will be shown an order confirmation screen (the “Order Confirmation”) describing, among other things, the Product(s) to be ordered, the purchase price and any applicable charges for shipping and taxes. When you submit your order (by pressing the “Place Order” button and checking the box indicating you agree with the terms), such order will constitute an offer from you to the Company to purchase the Product(s) described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. Orders are not binding on the Company until accepted by the Company. The Company’s acceptance of your order is evidenced by return e‑mail from the Company indicating that your order has been accepted.
THE SITE AND ITS CONTENTS ARE NOT TO BE CONSTRUED AS AN OFFER TO SELL ANY PRODUCT OR SERVICE.
All prices and Product orders are quoted and shall be processed in Canadian dollars. Although the Company strives to provide accurate Product and pricing information, errors may occur. The Company reserves the right to correct any errors in pricing or Product information and to modify the prices of Products, at any time, without prior notice. The Company cannot confirm the price of a Product until after you submit an order for the Product. In the event that the price or related information for a Product (as described on the Site and/or the Order Confirmation) is incorrect due to an error in pricing or product information, the Company may, at its sole discretion, refuse or cancel your order, whether before or after the Company’s acceptance thereof. If there is such an error in pricing, the Company will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the Product at the correct price.
If you register on the Site for the purchase of Products, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and your account, and you agree to accept responsibility for all activities that occur under your account or password. The Company reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion.
Promotions cannot be combined. Only one promotion per item can be applied. Promotions are not retroactive and may be modified or discontinued at any time without notice. Price adjustments on previous purchases will not be made.
Recipes that appear on the Site are either contributed by users or developed by a food preparation professional. If you have dietary restrictions and/or allergies, always read the ingredient list carefully for all food products prior to consumption. If you have a food allergy, speak to your physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using any recipe that appears on the Site. We have no liability or responsibility for errors, omissions, or contrary interpretation of the subject matter related to recipes on the Site.
All Product returns are subject to the Company Returns Policy, the terms of which are incorporated herein by reference. Some restrictions may apply.
If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
The Company will ship the Product(s) ordered by you according to the delivery method you have chosen and to the address indicated in the Order Confirmation. Delivery times provided by the Company are estimates only. The Company shall not be responsible for any damages or costs resulting from any delays in delivery.
Unless otherwise stated, all Product prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable. Canadian customers shall be responsible for all sales taxes associated with the order.
The Company may monitor the access to the Site (and any other of its websites) and other activities in relation to the Site (and any other of its websites) and may intervene in this regard. However, the Company makes no representation and gives no warranty to that effect. You consent to such surveillance and intervention, if the Company ever decides to do it, in compliance to the Privacy Policy.
The Company reserves the right, at its sole discretion, to terminate your access to all or any part of the Site, with or without notice.
The website (the “Site”) is owned and operated by Le Creuset Canada, Inc. (the “”) for your personal and non‑commercial use and information. Your use of the Site is subject to the following terms and conditions of use and sale (the “Terms”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms. If you do not agree with any of the Terms, please do not use the Site.
The Company reserves the right to change, modify, alter, add, remove or otherwise update the Terms (or any portion thereof) applicable to the Site without prior written notice at any time, and from time to time, at the Company’s sole discretion. We will notify you of any such changes, modifications, alterations or updates to the Site by posting notice of same on the Site. Following the posting of any such notice, your continued use of the Site will constitute your acceptance of the new terms and other policies, as modified, and you will be bound by said new terms and policies.
The Company’s products and services available through the Site (the “Product” or the “Broducts”) may be ordered by persons who reside in Canada. The Site is not intended for access or use outside of Canada. You are responsible for ensuring that your access to the Site and the information and material available on or through it are legal in each jurisdiction in or through which you access or view the Site and such information and material.
The terms “we”, “us”, and “our” used in the Terms also refer to the Company.
THE COMPANY URGES YOU TO READ THE TERMS CAREFULLY, AS THEY INCLUDE PROVISIONS SUCH AS LIMITATION OF LIABILITY, DISPUTE RESOLUTION AND OTHER PROVISIONS THAT MAY LIMIT YOUR RIGHTS.
You consent to the Company using any of your Material, in whole or in part by any means or in any manner whatsoever, including reproducing, retransmitting or publishing your Material for the commercial purposes of the Company, in accordance with the Privacy Policy.
The Company is not responsible for any text, image, video, audio, or any information, content or other materials you may introduce into or post through the Site or any other Company websites including any Company pages on social networking websites and webpages such as Facebook, Twitter or YouTube (collectively, your “Material”). You acknowledge and agree that your Material does not necessarily reflect the views, ideas or opinions of the Company or any of its divisions, affiliates, subsidiaries, directors, officers, employees, agents, contractors and suppliers and that we disclaim any and all responsibility for any of your Material. You agree never to knowingly or otherwise introduce or post Material that is defamatory, libelous, slanderous, obscene, abusive, fraudulent, or that violates any other party’s proprietary rights, promotes hatred, otherwise gives rise to a criminal offence or civil liability on the part of any person or entity, or that is otherwise unlawful or in contravention of applicable laws and regulations. You hereby agree to defend and hold the Company, its affiliates and their respective personnel, harmless against all claims, damages, liability, losses or expenses resulting from or related to your Material. The Company reserves the right to edit, alter or delete any Material at any time without prior notice. All Material must be solely for non‑commercial, personal purposes and may be protected by applicable copyright laws.