Privacy Policy

Welcome to our website (the “Site”) operated by Le Creuset Canada, Inc. (the “Company”). We value our customers and respect your privacy and we recognize that we must maintain and use your personal information responsibly. We have created this privacy policy (the “Policy”) to demonstrate our firm commitment to your privacy and security, and to advise you about the collection, use and disclosure of personal information provided in store, by mail or on the Site. The Policy also provides you the ability to “opt‑out” of providing personal information that you do not wish to provide, and to access, change, or remove any personal information already collected. The Company will not collect, use or disclose your personal information other than in compliance with the Policy.

By providing any personal information acquired during visitors’ and customers’ visits to the Site and/or visits to the Company’s stores and/or by accessing and using the Site or the Company microsites used in connection with contest and promotional offers, you hereby agree to all of the terms and conditions of the Policy and consent to the collection, use and disclosure of your personal information as described in the Policy. You are responsible for ensuring that your access to the Site and material available on or through it is legal in each jurisdiction in or through which you access or view the Site or such material.

The terms “we”, “us”, and “our” used in the Policy refer, collectively, to the Company, its divisions, affiliates, subsidiaries and related companies including their successors and assigns, and their respective directors, officers, owners, employees, agents, mandataries, contractors, licensors, licensees and third-party suppliers (collectively, the “Company Affiliates”).

Our Privacy Policy

What information is collected by the Company?
How is my personal information used?
To whom may my personal information be disclosed?
How do I exercise my choices about receiving promotional communications?
What are “cookies” and how does the Company use cookies on the Site?
What is “phishing”?
How do I exercise my choices about the collection, use and disclosure of my personal information?
How can I access or change my personal information or make inquiries or complaints in relation to the Policy and the Company’s privacy practices?
How long is my personal information retained?
How secure is my personal information?
Privacy Policy changes
Other websites
Social plug‑ins
Contacting us

What information is collected by the company?

Any time you place an order, enter a contest, complete a ballot, or introduce or post any text, image, video, audio, or any information, content or other materials through the Site or any other Company website including any of the Company’s social networking websites and web pages such as Facebook, Twitter or YouTube, or otherwise provide personal information to the Company (including via mail or e‑mail in regular correspondence), it is collected, used and disclosed by the Company for various purposes as described herein. Moreover, every time you visit the Site, the following information may automatically be obtained and compiled: your internet protocol (IP) address and the domain name registry information associated with that IP address; identification of your internet browser, operating system and hardware platform you are using; the date and time of your visit; the name and address (URL) of the web page you viewed immediately prior to accessing the Site; your entire query (if any) that was entered into a search engine which led you to the Site; and any other “click stream” data. This information may be stored in our log files. Occasionally, if your browser is not configured to prevent disclosure of such information, the following information may also be revealed: your name, e‑mail address, home and work addresses, telephone and fax numbers and any plain text commentary.

Additionally, the complete record of your actions at the Site, including all pages visited, the time spent on each page, the information sent or received and the names of all files uploaded or downloaded is collected. This tracking information may be compiled by us in the aggregate and made available to third parties primarily to identify demographic data regarding our customers.

As previously stipulated, we will also collect personal information from you when you provide your personal information to us, such as by making an order, completing an entry form to participate in a contest, ballot, promotion or survey, whether online or at one of our retail stores, by signing up for our newsletter (if any), by communicating with us by telephone, e‑mail, in‑store or otherwise, by setting up a user account and password, logging in as a registered user of the Site and providing information in your account(s), or by introducing or posting any text, image, video, audio, or any information, content or other materials through any of the Company’s social networking websites and web pages such as Facebook, Twitter or YouTube. As a result of these actions, you might supply us with personal information, such as your name, date of birth, e‑mail and postal addresses, telephone number(s), credit card information, product interest information, and financial information and in certain circumstances, your comments, suggestions, ideas, opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from other present and future Company Affiliates.

In light of the importance of protecting children’s privacy, we do not intend the Site for child audiences, and we do not seek to purposely collect, process or use on the Site any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her parent or other legal representative. If a parent or guardian discovers that his or her child has provided us with personally identifiable information, such parent or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted from our records. In such a case we ask that the parent or guardian of the child contact us at the contact information provided in the “Contacting Us” section below for such purpose.

How is personal information used?

In order to better serve you, we may combine information you give us online, in our stores, by telephone or in writing about your product interests. We may also combine these with readily available demographic information in order to enable us to communicate with you, by telephone (including by way of automated dialing answering device), e‑mail, mail or otherwise, about our products, services, surveys, promotions, special offers, and contests. We also collect this information in order to:

process your order and answer questions about the status of your order
send you, or your friends or relatives, products that you have ordered, or provide them with non‑sensitive personal information
maintain contact with you and provide you with ongoing personalized service and help us to better understand and respond to your needs and preferences as well as to develop customer profiles based thereon and to communicate special offers and promotions from the Company concerning our products and services
develop, improve, market and provide our products and services and manage our business
compile information related to loyalty and earned rewards points programs which we may establish from time to time and to which you may be entitled to in respect of your on‑line and in‑store product purchases
help us to meet applicable legal and regulatory requirements.

For example, we may use your personal information to complete merchandise purchases and returns. We may also use personal information to contact a purchaser when necessary, such as when a delivery may be delayed or when a product is out of stock or to complete fraud checks. In addition, the Company uses personal information to notify its consumers about products or services, promotions and special offers in which we believe they may be interested.

We may also request additional information, such as annual income, buying preferences, or age, also known as demographic and profile data, though this information is optional and never required for you to place an order or make a purchase. If you provide the additional information, we may use this data to improve the Site and enhance your shopping experience.

We also use information collected from the Site to measure interest in the various areas of the Site, to ensure that links on the Site facilitate easy navigation and to help make the Site more interesting and informative. Except as described in the Policy, any personal information that we disclose to third parties is done in the aggregate on a non‑personally identifiable basis and is used primarily to identify demographic data regarding our customers.

You acknowledge and agree that the Company shall also have the right to incorporate, use and reproduce any text, image, video, audio, or any information, content or other materials you provide through the Site by e‑mail or post through the Company’s social networking websites and web pages such as Facebook, Twitter or YouTube, in whole or in part, in connection with the marketing and promotion of the Company’s business. You always have the right to revoke such consent in the manner described in the section “How do I exercise my choices about the collection, use and disclosure of my personal information?” below.

To whom may my personal information be disclosed?

We will not disclose your personal information to any non‑affiliated third party without your prior consent, other than as provided below:

We may disclose your personal information to any of the Company Affiliates, so that it may communicate with you (whether by e‑mail, telephone, post or otherwise) and provide you with promotional materials and additional information about its products, services, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by the Policy.
We may disclose certain personal information such as product preference information on products that you have previously purchased to individuals, such as friends or relatives, who approach us for gift ideas for you. In the event that you do not wish us to disclose such information, you may opt out at any time in the manner provided in the section entitled “How do I exercise my choices about the collection, use and disclosure of my personal information?”
In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit or internal reorganization), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Policy.
We may transfer personal information to non‑affiliated third parties for processing on our behalf (such as fulfillment services, technical support, delivery services, warehouse and financial institutions) pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. These third parties are only provided with the personal information necessary to perform their specific service. You acknowledge that your personal information may be processed and stored in the United States due to the location of our third-party processor and that United States federal or state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state laws of the United States.
We may share your personal data with specialized companies which we entrust, on our behalf, as data processors, with duties of technical nature that are necessary to manage our relationships with customers .These include companies that provide anti fraud services when buying online for our web site.
We reserve the right to disclose your personal information as required by law, in response to legal or regulatory process and law enforcement requests by government authorities that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect the property, interests and rights of the Company and any Company Affiliates.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Privacy policy: rakutenadvertising.com/legal-notices/services-privacy-policy
Your rights: rakutenadvertising.com/legal-notices/services-privacy-rights-request-form

How do I exercise my choices about receiving promotional communications?

You always have the right to direct us not to share your information with third parties (see “How do I exercise my choices about the collection, use and disclosure of my personal information?” below). With regard to the collection and disclosure of aggregate information however, please note that you will not be able to “opt‑out” as this information simply reflects statistical analysis of various aspects of the Site usage and does not include personally identifiable information.

What are Cookies?

Our website uses cookies and other tracking technologies. A cookie is a small text file containing tiny amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the same website each time you visit, or to another website that recognizes that cookie.

Cookies cannot read information saved on your hard drive. Cookies cannot carry viruses, install malware, or take your email address. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

By clicking “Accept All” on the cookie banner on the Le Creuset website, you are agreeing to our privacy policy and consent to the use of cookies and similar technologies by us and our carefully selected third- party partners as described in these policies and in the Privacy Preference Center (cookies are grouped by categories: strictly necessary; functional; targeting; social media, and performance). If you do not agree to such use of non-strictly necessary cookies, you can click on “Cookie Settings ” and reject all cookies by clicking "Reject all" or accept only the cookies you consent to in the Privacy Preference Center.

Why does Le Creuset use Cookies?

Cookies are useful because they allow a website to recognize the device you are using, and to provide you with a better website experience, by remembering something you have done within the website, e.g., logging in or which buttons you have clicked. At Le Creuset we use cookies and similar technologies to recognize our customers and also to understand and improve your shopping experience. We leverage the following categories of cookies:

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

FUNCTIONAL COOKIES

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

TARGETING COOKIES

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

PERFORMANCE COOKIES

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

SOCIAL MEDIA COOKIES

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Managing Cookies

You can accept, disable and reject cookies easily as described above or by adjusting your browser settings. You can also personalize your browser settings for different websites and web applications, and most mainstream browsers allow you to select different settings for proprietary and third-party cookies.

Please note that cookies are device-specific, so if you log on to any website from a different computer or from your mobile, the cookie settings on that computer/mobile will apply.

You can delete cookies stored in your browser by using a function in your browser. While this does not mean you will not collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This is known as ‘clearing cookies’. However, note that clearing your cookies on one browser on one device does not automatically clear them on another. You need to clear all browsers on all devices independently.

For your convenience, below are links to the web pages of the main browsers that contain instructions on how to delete cookies:

Internet Explorer | Firefox | Chrome | Safari

For more information about cookies and how to limit their use, please visit: www.allaboutcookies.org

You can also opt out of receiving personalized ads from third-party advertisers and ad networks that are members of the Network Advertising Initiative (NAI) by using the NAI’s consumer opt-out tool: https://optout.networkadvertising.org/ or of the Digital Advertising Alliance of Canada (DAAC) by using the DAAC’s AdChoices tool: https://youradchoices.ca/en/tools

For more information, please see www.networkadvertising.org/choices or https://youradchoices.ca/en/tools

What is "Phishing"?

“Phishing” is a scam designed to steal your personal information. If you have doubts about an email you receive from us, please contact us at privacy.ca@lecreuset.com.

How do I exercise my choices about the collection, use and disclosure of my personal information?

We would like your consent to collect, use and share your personal information for the purposes and in the manner described herein, including in order to contact you and provide you with promotional communications. Nonetheless, we want you to know that you have choices and can refuse or withdraw your consent as described below.

You have the choice simply not to submit any personal information to us, however this may limit our ability to serve you as it may prevent you from purchasing items from the Site or participating in our contests. You may also choose only to submit information constituting required fields when making purchases or completing contest entries. In addition, you may choose to limit how we use your personal information by not allowing us to share such information with third parties by e‑mailing us at the contact link below.

In the event that you have already consented to the collection, use and/or disclosure of your personal information, you may subsequently “opt‑out” at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our privacy officer as described in the section entitled “Contacting us” below, or by following the “opt‑out” instructions provided in the promotional materials sent to you. Our privacy officer will also be able to provide you with more information regarding the implications of withdrawing consent.

In respect of requests not to receive promotional communications from us, please be sure to include your full name, address, telephone number and any e‑mail address you used when you signed up or entered a contest on the Site, registered with or made a purchase from us. It may take up to ten (10) business days to process your request, during which period you may continue to receive communications from the Company or the Company Affiliates. If you prefer not to receive promotional information from the Company, please follow the unsubscribe instructions set out in the Policy or in the respective privacy policies and/or communications of the Company Affiliates.

How can I access or change my personal information or make inquiries or complaintsin relation to the policy and the company's privacy practices?

You are entitled to request access to, and, if necessary, correct your personal information collected by us. In order to make such a request, please contact our privacy officer in writing (see “Contacting us” below).

THE COMPANY WILL USE ITS COMMERCIALLY REASONABLE EFFORTS TO REMOVE ANY OF YOUR PERSONAL INFORMATION FROM OUR DATABASE WITHIN A REASONABLE PERIOD OF TIME PURSUANT TO A WRITTEN REQUEST FROM YOU. IN THE EVENT SUCH REQUEST IS SENT BY E‑MAIL, PLEASE IDENTIFY YOUR FULL NAME AND PLEASE TYPE “REMOVE REGISTRANT” IN THE SUBJECT LINE OF YOUR E‑MAIL.

You can also contact our privacy officer for any questions about or to make any complaint in relation to the Policy, as well as to the Company’s privacy practices in general (see the “Contacting us” section below).

How long is my personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in the Policy or such longer period as may be required by applicable law.

How secure is my personal information?

We take great care in trying to maintain the security of personal information we have collected. We have adopted physical and technological processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Company employee, mandatary or agent must abide by the Policy. Although we do not take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data, we take reasonable precautions to prevent such occurrences.

The Company also strives to offer its customers a secure shopping environment. LeCreuset.ca was developed to accept orders only from Internet browsers that permit communication through Secure Socket Layer (SSL) technology. SSL is a technology that provides security for information being transmitted over the Internet.

While we strive to protect your personal information, we cannot ensure or warrant the security or any information you transmit to us, and you do so at your own risk.

Privacy policy changes

If we decide to change the Policy, we will post these changes on the Site so that you can be updated as to what information we gather, how that information may be used and whether (and how) it may be disclosed to any third parties. Following the posting of such changes, you will be bound by such changes unless you advise us in writing, by phone or by e‑mail that you wish to withdraw your consent (as per the procedure outlined above). You are responsible for regularly reviewing the Policy and any changes thereto.

Other websites

THE SITE MAY CONTAIN LINKS TO OTHER WEBSITES THAT ARE NOT OPERATED BY THE COMPANY. THE POLICY DOES NOT APPLY TO THE PRACTICES OF THIRD PARTIES AND THE COMPANY DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY SUCH THIRD PARTY PRACTICES OR FOR THE PRIVACY PRACTICES OF THE WEBSITES THAT IT DOES NOT OPERATE. BY USING THE SITE AND/OR ACCESSING A THIRD PARTY’S WEBSITE FROM THE SITE, YOU RELEASE THE COMPANY OF ANY RESPONSIBILITY FOR THE ACTIONS, PRACTICES AND OMISSIONS OF THIRD PARTIES. BY CLICKING ON ANY HYPERLINKS TO OTHER WEBSITES FROM THE SITE, YOU MAY AUTOMATICALLY SUBMIT TO THE PRIVACY PRACTICES OF THOSE WEBSITES. PLEASE CHECK THE PRIVACY POLICIES OF THESE THIRD PARTY WEBSITES. IN NO EVENT SHALL THE COMPANY OR ANY COMPANY AFFILIATES BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES OR INJURY WHATSOEVER (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH THE MISUSE OF PERSONAL INFORMATION BY THOSE WEBSITES.

Social Plug-ins

The Company has installed on the Site various social media plug‑in protocols, such as Facebook’s “Like” button, which allow you to share your likes and interests in the Company’s products, services, and promotions with your friends and contacts. When you click on a social media plug‑in protocol link, such as the Like button, a link to the Site may appear in the “Likes and Interests” section of your Facebook or other social media website profile. Your friends and contacts will be able to see the link and be led back to the Site if they share your likes and interests or if they are interested in learning more about our products, services, and promotions. We may also contact you, and those of your friends and contacts who chose to become members of the Company’s social media website webpages, with news about the Company so you and your friends and contacts can learn about the Company’s products, services and promotions. By using a social media plug‑in protocol link, you consent to receiving communications from us for all of these purposes and agree to allow us to use information on your likes and interests in connection with the marketing and promotion of our business. You understand that information about your likes and interests may be shared with your friends and contacts and the broader social‑media website community. For more information about social media plug‑in protocols, like Facebook’s “Like” button, and its impact on your privacy rights, please visit the appropriate social media website’s help center (such as the Facebook Help Center at the following: Facebook Help Center ‑ Social Plug‑ins) to find out more.