FAQs

This depends on the type of cooking you usually do. For soups and braising meats, an enamelled cast iron Dutch Oven is probably the best choice; this is also our most iconic product. For sautéing and shallow frying, stainless steel will work best. And for baking, stoneware is a good choice. However, you will find that each product line is extremely versatile and suited to several methods of cooking. Le Creuset has all the tools you need for cooking, baking and setting the table.

You can purchase Le Creuset cookware on this site - use the navigation or search bar above to get started. Here you can browse our complete product catalogue, along with product guides, so that you can feel confident in your choice when purchasing. Our products can also be found at a Le Creuset Boutiques and at select retailers across the country. Our boutique locator can direct you to the location nearest you.

You will find that Le Creuset products are suitable for a wide range of recipes, such as soups, stocks, meats, side dishes and desserts. Some staple pieces can be used for a variety of dishes. We offer many types of products to suit your style of cooking. LeCreuset.ca has a variety of recipes that have been created specifically for our products - browse our collection or search for specific recipes here.

We have several core colours that will remain available, but we like to introduce new colours from time to time to keep things exciting. Before introducing a colour, we do careful market research to make sure it will be well received by our customers. We will occasionally retire colours; however, they may be found for some time afterward on this website and in some retail stores. We also feel that a combination of several Le Creuset colours can create an appealing collection.

Please view our Warranty page for detailed information. A copy of the warranty is included in your item's box.

If you have purchased a product from us recently, we recommend you register the warranty with us so that we can help you with any problems or questions you may have.

Product reviews can be submitted directly on the page of the product you would like to review. Use the navigation or search above to find the product you would like to review Website users are required to abide by the rules and conventions set out in the Consumer Generated Content section of the Terms & Conditions page.

To learn the proper way to care for your Le Creuset product, please refer to the Care and Use brochure included in your item’s box, or view our Care and Use page online.

You should take care to never drop your pot or drag it across a cooktop. Such actions may permanently damage the enamel, and are not covered by warranty.

Although much of our cookware is dishwasher safe, in most cases we recommend washing by hand.

Remember to always use low or medium heat settings on direct heat sources; high heat may cause a pan to scorch.

With a traditional sense of craftsmanship and hands-on attention to detail, the artisans who create our products have kept chefs and culinary enthusiasts in mind, and their work reflects the real demands of a working kitchen. Our product lines are crafted to achieve optimal weight and heat retention properties. Le Creuset cookware is versatile, ergonomic, extremely resistant to wear and tear, and guarantees excellent cooking results.

To learn the proper way to clean your Le Creuset cookware, please refer to the Care and Use brochure located in your item’s box, or view our Care and Use page online.

Although much of our cookware is dishwasher safe, in most cases we recommend washing by hand.

To learn the safest way to use your Le Creuset cookware, please refer to the Care and Use brochure located in your item's box, or view our Care and Use page online.

It is best to use low or medium heat settings with Le Creuset cast iron products. This material conducts and retains heat so well that a higher setting will cause burning, sticking and discoloration.

For normal wear-and-tear, Le Creuset offers cast iron and stainless steel cookware cleaners. To prevent staining, use only medium or low heat settings. However, stains will occur with use, and we recommend filling a pot with one part enzyme laundry detergent and three parts water. Boil for ten minutes, let cool and discard solution. Wash the pot with regular dish detergent, rinse and dry. To restore your pot’s sheen, apply a light coat of white vinegar.

If the chip is on the outside of the pot, it is still safe to use. Coat the chipped spot with oil to keep moisture out. However, if the chip is on the inside, we recommend submitting a warranty claim so the piece can be evaluated. Please visit our Warranty page to submit a claim.

The intent of LeCreuset.ca’s privacy policy is to inform you on how the contact information you provide is used, the options you have regarding its use, your entitlement to review and correct that information, and your ability to opt out of its use. For more detail, please refer to our privacy policy.

Yes. LeCreuset.ca has put in place various procedural, technical and administrative measures to safeguard and secure the information you provide.

Card payment information is not retained by or available in the LeCreuset.ca data center. Any customer information that must be retained is located on a secured server behind a firewall and is not directly connected to the Internet. The firewall meets recognized industry standards.

No. LeCreuset.ca does not rent, sell or exchange your contact information with other marketers. Just as you trust the quality of our products, you can trust us to be careful in handling your personal information.

The CCV is a three or four-digit code established by the card issuer to help provide an additional level of security.

LeCreuset.ca has put in place various procedural, technical and administrative measures to safeguard and secure the information you provide. For more detail, please refer to the Privacy and Security Page.

LeCreuset.ca makes significant efforts to provide accurate information on product availability. Unfortunately, sometimes errors occur. If you place an order for something we discover to be out of stock, LeCreuset.ca will contact you so that you may select another colour or item. Should that happen, we apologize for any inconvenience.

In-store pickup is not currently available for items purchased on LeCreuset.ca. If you want to purchase an item in-store, use our boutique locator to find the contact information for the boutique nearest you.

LeCreuset.ca accepts Le Creuset gift cards and the following credit cards: Visa, Mastercard

You can use one credit card per transaction. When using a gift card you will be able to use one credit card to pay the remaining balance, if any.

Please contact our Customer Service team using the form here

Kindly note that as per our policy, we do not offer price matches. With that said, we welcome you to take advantage of the best pricing you can find.

If you would like us to confirm whether or not a store is an authorized dealer, please email us the store name at cservicecanada@lecreuset.com and it would be our pleasure to confirm for you.

Yes, you will be able to pay the complete amount for your purchase, including any shipping fees, with your gift card.

LeCreuset.ca will send an e-mail after your order is approved acknowledging your order and providing an estimated shipping date. When merchandise is shipped, you will receive a follow-up e-mail containing the tracking number for the shipment. You can use that to track delivery.

Alternatively, you can contact us using this form if you have any questions about the shipping or delivery of your order.

The applicable sales tax is automatically calculated for LeCreuset.ca orders. The sales tax is calculated based on the province product is being shipped to and will be displayed during the checkout process.

Once you place your order online and received confirmation, your card will be charged.

We hope that you carefully consider your purchase before finalizing it at checkout, and we are confident that you will be satisfied with the item you receive. However, you may return an unused item in its original packaging within 45 days of purchase for an exchange or refund of the item’ s value. Online orders are processed quickly; to cancel an order please fill out the online return form here.

In-stock merchandise is usually processed and shipped from our fulfillment center within three business days of the order being approved and received. Please refer to your order shipment confirmation e-mail for delivery details.

All delivery times are estimated and are not guaranteed by LeCreuset.ca. If you have not received your order within the estimated delivery time, please contact us so that we may help locate your package.

LeCreuset.ca will ship products until the day before a national holiday such as Christmas Day, but not on those national holidays.

LeCreuset.ca offers several modes of delivery for your order. These include Canada Post Regular Parcel delivery as well as Expedited Parcel delivery. Detailed shipping information can be found here.

LeCreuset.ca only ships to addresses in provinces and territories within Canada. Merchandise will only be sent to valid street addresses. Unfortunately, we cannot ship to P.O. Boxes.

Once your order is shipped, you will receive an e-mail containing the Canada Post tracking number for your order.

Unfortunately, purchases on LeCreuset.ca can only ship to addresses within Canada.

Yes, merchandise ships from Canada so you don’t have to worry about any duties.

No. If shipping items to multiple addresses, you must order the items for each address in separate transactions.

All orders are processed and shipped to reach our customers in a quick and efficient manner; therefore, we cannot hold and ship at a later date.

Shipping charges are calculated for each ship-to address. Detailed shipping information can be found here.

You can read LeCreuset.ca’s return policy here.

All returns for items purchased on LeCreuset.ca are free of charge. Fill out the Returns Form to submit your return request.

AYes, your online purchases can be returned at a Le Creuset boutique in Canada. Both your order confirmation number and confirmation email are needed to process your return in store.

Once we receive your item and process your return, you will receive an e-mail from our customer service team.

In the rare case that you are shipped a damaged item, please take a photo of the item in its original packaging and fill out this form. Please fill out the form within 3 days of receiving your item.

When merchandise is shipped you will receive an e-mail containing the tracking number for the shipment. You can use that to track delivery.

You can purchase a gift card online here. Gift cards purchased on LeCreuset.ca are redeemable on LeCreuset.ca or in a Le Creuset Boutique.

To redeem a gift card, select “Gift Card” as your payment method during checkout. You will be instructed to enter the gift card number and the amount from the gift card that you wish to apply to your order. For more detail, please refer to the Terms & Conditions page.

When your electronic gift card is emailed to the recipient, you will receive an e-mail confirmation stating your order has been shipped. This confirmation will be sent to the e-mail address you entered during the checkout process.

When you receive a gift card you will receive an e-mail with information regarding its balance. At any time, you can verify the balance on your card by visiting the Gift Cards page.

No. Gift cards may only be used to purchase items from LeCreuset.ca or in a Le Creuset Boutique in Canada.

No. Gift cards do not expire and may be redeemed on the LeCreuset.ca website or in store at a Le Creuset Boutique in Canada.

Gift cards purchased online are electronic and it is the recipient's responsibility to keep the gift card number in a safe location. For more information, please contact Le Creuset's Customer Service team using this form.